Kyle Scofield

Kyle has been managing Customer Support Services for more than 13 years. He began his career in 1996 with a start-up ISP called "Internet in a Mall" that was acquired by EarthLink in 1997. During this transition he took responsibility for managing EarthLink's Support Operations unit. Through this time EarthLink won several JD Power Customer Satisfaction awards including a 2000 win for #1 with MindSpring as well as #2 for EarthLink - the two merged earlier that year.

In 2002, Kyle shifted roles to Vice President of Support Strategy of EarthLink and then in 2008 added the role of Vice President of Customer Support for New Edge Networks. Here he has been striving to bring call center support back in-house and limit outsourcing.